Deliveries & Returns
|Local Area*||Out of Area|
*Local Area – This refers to Lancashire & Cumbria. You can find out exactly how much delivery will cost using the calculator on the bottom of the basket page.
To certain areas we deliver with one man and van so help at the other end will be required, but don’t worry we will let you know if this is the case and you can tell us if this will be a problem by leaving a note for your order on the checkout page when entering your details.
How are deliveries arranged?
Our preferred methods of contact are via email or text messaging (SMS), but we may also contact you by landline, it just depends on what details you give us! We will contact you several days before we attempt delivery to arrange a suitable date, flexibility is appreciated to ensure our vans can run as efficiently as possible. Our delivery teams operate Monday to Friday and we always aim to give you a 4 hour timeslot. Our driver’s may also contact you up to 30 minutes before delivery, although this must be requested. If you have any access issues please let us know as soon as possible as we may need to send a smaller van!
The time-scale can vary from item to item and is shown clearly on the product page, in the case of multiple product orders the ETA for the complete order will be the longest of any individual products. We do try really hard to be as accurate as possible, but sometimes things happen out of our control, really bad weather and custom delays to name a few. If you need any items for delivery before a specific date it’s best to contact us first to ensure we can deliver in time.
How do I prepare for delivery?
It’s not just us that needs to do everything you know! We ask that you do a few things to help make sure your delivery goes as smoothly as possible. Please ensure that access is completely clear, if you have pictures on the wall or mirrors that may be knocked should be taken down (our delivery teams are really good, honestly, but sometimes accidents happen!). Our team, by law (well Health & Safety Legislation), are not allowed to remove their footwear so if you need to please cover any carpets or floor coverings that may get a touch mucky. For the same Health & Safety reasons our teams will not deliver through windows (both ground and upper floors), nor will they climb scaffolding or deliver over balconies (all of which have been real requests in the past?!)
Problems with the furniture?
In the unfortunate event of there being an immediate issue with your furniture, even with boxed goods, you need to inform us within 48 hours of delivery (that’s 2 whole days!) this helps us ensure the issue can be dealt with quickly and we know you’re being honest with us. If you’re planning on storing the furniture after we have delivered we recommend you check it over to make sure everything is OK, within your 48 hour time window, and then store it in a good, dry location. Damp garages do not mix well with quality solid wood furniture.
If you decide you want to return any product for a refund for whatever reason this must be done within 14 days of receiving your goods. We ask that the items are returned in the same condition including box and packaging as they were received in. Please note refunds cannot be given on bespoke furniture, this includes all upholstery and mattresses once the packaging has been opened/pierced. We will happily collect the goods in these circumstances and any refunds will be given once the workshop manager has inspected the items upon return to our warehouse. The refund given will include any charges for damage that happened whilst in your care and there will also be a deduction for transport costs, please note that these charges will be done at cost value and may be significantly higher than our subsidised delivery costs you see here on our website.
We think that this covers most questions you may have, but if not please feel free to contact any of our branches or get in touch here.